Italy
+39-06-452-12322
or 40322 from a Lyca Mobile number
Lyca self care app acts as a virtual self-care assistant and does following:
Self-Diagnostics:
• Get access to unique self-diagnosing capabilities.
• Fix issues related to essential services such as data, SMS, call, manual network selection.
• Raises trouble tickets
• Check internet speed test
• Know your smartphone capabilities and features.
• Track real time as well as historical data usage, calls, and SMS.
• View international calling and roaming tariff and avoid unexpected charges.
The app is available on the Android & iPhone app stores.
If you have any questions or would like to know more about Lyca Mobile please do not hesitate to get in touch with us. Lyca Mobile has a multilingual team that operates Mon-Sat from 9am to 6pm Sunday closed.
Dial 40322 from your Lyca Mobile Charges: FREE
Dial 0645 212 322 from another phone.
Dial +39 06 452 12322 from abroad
Email us : cs@lycamobile.it
Fill out the form below or send an email to cs@lycamobile.it
*In accordance with the Art. 13 of the Privacy Code, we inform you that your personal data will be used by Lyca Mobile exclusively to contact you as requested. We invite you to read the information about the treatment of personal data
If you have already contacted Customer Services using the above options but have not received a satisfactory response and would like to escalate further, please send an email to complaints@lycamobile.it forwarding your initial email or any emails you have sent. Alternatively, if you sent a query via the online form above please forward any response you received.
We aim to resolve your complaint as soon as possible and will keep you updated on when and how we propose to resolve it. We do our best to resolve all complaints within 5 working days (excluding weekends and bank holidays).
